Data recovery — condition and fault details
Complete this section for a hard drive, SSD, USB, memory card or NAS / RAID recovery request. This helps the technician prepare; it is not a diagnosis.
Drive clicking, beeping, dropped or damaged? Stop using or repeatedly powering it on. Do not open, initialise, format or run repair software. OPCT will advise on safe assessment.
Hard drive / storage manufacturerChoose manufacturer Western Digital (WD) Seagate Toshiba Samsung Crucial Kingston SanDisk HGST / Hitachi LaCie ADATA Transcend SK hynix Intel Micron PNY Lexar Verbatim Silicon Power Other manufacturer Not sure
Other manufacturer (if selected)
Drive model (optional)
Storage capacity / sizeChoose drive size 16 GB 32 GB 64 GB 128 GB 256 GB 500 GB 512 GB 750 GB 1 TB 2 TB 3 TB 4 TB 5 TB 6 TB — assessment required 8 TB — assessment required 10 TB — assessment required 12 TB — assessment required 16 TB — assessment required 20 TB or larger — assessment required Not sure — assessment required
Estimated recovery cost Select your drive capacity and symptoms
Indicative capacity pricing for routine single-drive logical recovery only. Technician assessment and final written quotation required.
R1,500–R4,999 for standard eligible capacities. Clicking, physical damage, RAID, or drives over 5 TB require assessment and may cost more. Replacement media, site services and tax treatment are confirmed separately. Nothing is charged when submitting. Physical condition of equipmentChoose condition Looks physically intact / no visible damage Visible damage to the drive or connector Drive / device was dropped or knocked Liquid exposure / water damage Burnt smell, smoke or heat damage Not sure / cannot inspect
What happened before the problem started?Choose an event Stopped working without warning Dropped / knocked / physical impact Water / liquid exposure Power outage / surge / incorrect power supply Disconnected while in use Accidentally formatted / initialised Files / partition accidentally deleted Stopped working after system update or software change Suspected malware / ransomware Not sure what happened Other incident (describe below)
How important are the files?Choose importance Business critical / urgent Important personal or business files Standard priority Not sure
Do you have another backup?Choose backup status Yes, I have a separate backup Partial / outdated backup No backup Not sure
Additional symptoms / what happened / other attemptsPlease do not enter passwords, recovery keys, confidential filenames or personal data stored on the drive.